KCB Group to Upgrade Core Banking System

KCB Group will be upgrading its Core Banking System this weekend to provide customers with a simpler and enhanced banking experience. To facilitate this transition, all KCB branches across the 6 markets we operate in (Kenya, Tanzania, Uganda, Rwanda, South Sudan and Burundi) will be closed for business from Friday August 12, 2016 at 3:00pm to Sunday August 14, 2016 at midnight.

During this period, the following channels and services will be available:

  • ATM and Mobile banking *244# and App (Balance enquiries, and Cash Withdrawals (ATM);
  • Point of Sale (POS) Payments;

We thank our customers for banking with KCB Bank and apologize for any inconvenience caused. Normal services will resume on Monday, August 15, 2016 at 8:00am.


For further information, please contact Judith Sidi Odhiambo-Head of Corporate & Regulatory Affairs; email:

Banking Oct 19, 2020