Branch Channels Officers

Job Purpose:

Reporting to Branch Manager, the person will be responsible for supporting the branch to grow profitable agent and merchant portfolio in accordance with KCB Uganda DFS Strategy.

Key Deliverables:

  • Prospect and recruit high quality agents and merchants in accordance with laid down policies and procedures.
  • Ensure recruited agents merchants are active in accordance with defined activity parameters.
  • Drive customer recruitment at agent locations.
  • Conduct compliance monitoring and compliance support for recruited agents and merchants through visits.
  • Primary support for agent and merchant service issues resolution.
  • Agency and merchant campaigns support.
  • Coordinate dispatch and collection of transaction/trading equipment, customer registration forms and POS materials to and fro agent/merchant outlets.
  • Any other duties as assigned from time to time.

Academic and Professional Qualifications:

  • Bachelor’s Degree preferably in a business discipline.
  • Must have scored a minimum of a credit in both English and Mathematics at O’ Level.

Experience and Knowledge:

  • At least 2 years’ experience in selling financial services/products, Insurance Services or FMCG.
  • Proven track record of achieving high sales performance.
  • Maximum age of 28 years


  • Analytical with attention to detail
  • Strong work ethic (Discipline and efficiency)
  • Good interpersonal skills (Team player)
  • Strong self-drive
  • Knowledge of policies and procedures especially DFS

How to Apply:

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please visit our our Recruitment portal to submit your application with a detailed CV.

To be considered your application must be received by Friday, 25th October 2019.

All applicants who will not have heard from us within a period of 2 weeks after the application closure date will consider themselves as unsuccessful.


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