Transaction Monitoring Analyst

JOB PURPOSE

Daily monitoring (365/24/7) of transactions done across all alternative / electronic channels which include Mobile banking, Online banking, Card /ecommerce, Merchant, Agent, ATM, IMTS, Mopesa and Airtel Float, to identify unusual or fraudulent activities on a real time basis and minimize the Bank's exposure to fraud and money laundering to safeguard the customer assets and Bank reputation.

KEY RESPONSIBILITIES

• Review transaction alerts generated by the risk management tools based on specific parameters.
• Appropriately act on any suspicious transactions or suspected fraudulent transactions.
• Investigate any suspicious activities arising from the alerts and resolve by marking good or fraudulent and action on any exceptions raised.
• Contact customers regarding suspect activity.
• Ensure respective Risk Register / Case register is updated and sent to Risk / Forensics team as and when required.
• Setting up of rules and periodic review of parameters in the Transaction/ Fraud Management Systems.
• Advise and review emerging digital fraud trends for risk mapping.
• Review reported and confirmed fraudulent activities captured in the case management tool and allocate/action as appropriate.
• Review the transaction trends raised on the service monitoring tool.
• Submit transaction monitoring reports to management and forensics as required.

DAILY RESPONSIBILITIES:

• Monitor all transaction alerts triggered and action as appropriate.
• Provide reports to concerned departments for action.
• Issues resolutions – resolution of service issues raised through ECRM and other channels.
• Resolve all the alerts raised.
• Make appropriate escalation on exception triggers.