Corporate Relationship Manager (CRM)

JOB PURPOSE

Reporting to the Head of Corporate, the person will be charged with the responsibility to grow and maintain a portfolio of clients within assigned market segment by contributing to business growth for the Bank through recommending or selling Business Banking products and cross selling other Bank products and services so as to enhance value-add relationship with new and existing customers.

KEY RESPONSIBILITIES:

• Business development – managing and retaining existing relationships and generating new business in the assigned market segments by providing core banking products and services. This will include increase customer base, growth in balance sheet (assets/liabilities and contingent liabilities- mainly in LCY), growth in earnings, increased facility utilization and actively cross selling bank products and services.
• Relationship management - Adequacy of personal competence to effectively perform Account Relationship Management tasks to ensure the customer relations are maintained well to reduce complaints and also retain existing customers by management of customer expectations.
• Develop strategies for maintaining and further penetrating existing client base and execute the strategy through calls, visits, needs assessment, account plans, customer qualification and follow up meetings to maintain, enhance and expand customer relationships
• Risk Management - Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment. Minimization of exposures to and impact of risks associated with client portfolio in line with Bank credit policies, BOU regulatory requirements, KYC and AML policies.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
• Prepare and submit weekly, monthly and quarterly administration and business performance reports.

DAILY RESPONSIBILITIES:

• Review all existing client's facilities on time
• Review and recommend credit proposals.
• Review and monitor account/portfolio performance.
• Attend to customer enquiries/information requirements.
• Any other duties assigned by Line manager(s).

Please attach your CV and academic documents