IT Applications Administrator - Head Office

JOB PURPOSE

To support, maintain and automate systems administration tasks and author policies and procedures that support maximum uptime operation of all system applications and among others ensure proper Disaster Recovery, planning, research and development. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the system environment.

KEY RESPONSIBILITIES

• Deploy, configure, and maintain software applications across various environments, ensuring compatibility and optimal performance.
• Manage user access to applications, including provisioning, de-provisioning, and access rights management, adhering to security policies.
• Monitor application performance metrics, identify bottlenecks, and implement optimizations to enhance efficiency and reliability.
• Respond to application-related incidents, troubleshoot issues, and coordinate resolution efforts with relevant stakeholders.
• Implement patch management strategies to ensure that applications are up-to-date with the latest security patches and software updates.
• Establish backup procedures and disaster recovery plans for critical applications, ensuring data integrity and continuity of operations.
• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides. Contribute to the development and maintenance of a centralized knowledge base for IT support teams.
• Liaise with software vendors to obtain technical support, resolve issues, and stay informed about product updates and enhancements.
• Facilitate integration between different applications and systems, ensuring seamless data flow and interoperability. Collaborate with development teams to implement APIs, middleware, and other integration solutions.
• Provide training and support to end-users on application usage, functionality, and best practices. Act as a point of contact for user inquiries, escalations, and feedback related to applications.
• Stay updated on emerging technologies, trends, and best practices in application administration. Proactively identify opportunities for process optimization, automation, and innovation to enhance application management practices.

DAILY RESPONSIBILITIES

• Work with all IT Technical teams to perform daily system monitoring.
• Monitor daily backup operations for all business applications.
• User management, add, remove, or update user account information, reset passwords, etc.
• Logging, categorizing, prioritizing & assigning support for all IT incidents and service requests.
• Ensure Governance for the stability of the Production IT environment and coordinate IT Project change implementation into the production environment under the bank’s policies and standards.

ACADEMIC & PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related numerical field.
• Professional certifications in CCNA, ITIL, MCSA, MCSE, PMP or PRINCE2 (Added Advantage).
• Master’s degree in a computer-related field or Project Management (Added Advantage).
• Strong technical knowledge of server operating systems, databases (Oracle, SQL, PostgreSQL), virtualisation, cloud computing, core banking systems and application development.
• Strong analytical, problem-solving, communication and teamwork skills.

EXPERIENCE

• Minimum of 2 years’ overall experience.
• At least 1 year of experience in each of the following areas (Essential):
  • IT Banking Systems.
  • IT Projects.
  • Banking Operations.
  • Emerging Technologies, including Mobile and Internet Banking.
• At least 1 year of experience in Quality Assurance (Desirable).