KYC Officer (2)

JOB PURPOSE:

To review new accounts opened for KYC compliance, accurately process customer account maintenance instructions and set up customer records in the system as per laid down procedures. Holder has responsibility of ensuing integrity of customer data entered into T24 & other systems used by the unit.

KEY RESPONSIBILITIES:

• Accurate data capture on account and customer in all relevant fields in T24 at account opening, re-instation and amendments.
• Review of new accounts opened for completeness of KYC documents as per requirements & timely recommend the same for decisioning.
• Archival of processed documents both electronically and to the archives for physical documents.
• Issuance of Daily Accounts opened reports to stakeholders.
• Timely response to Chatbot requests.
• Ensure high quality standards in the KYC Files in adherence to the bank’s policies and procedures.
• Liaise with compliance, relationship managers, ASC manager and other senior stakeholders for KYC Approval.
• Ensure timely identification and escalation of risks in the unit to the line management to facilitate proper incident reporting.
• Develop a good understanding of the overall KYC Operations process and act as a subject matter expert to support the branch teams.
• Embrace continuous change and challenges; handle various initiatives and ad hoc projects as assigned by line management from time to time.
• Query management and resolution of cases in ECRM.
• Deliver KYC related trainings to branches & head office teams when called upon.
• Work in close and continuous collaboration with other team members and stakeholders to achieve predefined objectives and resolve any issues during daily tasks.
• Keep accurate track record of all assigned requests; from receipt through execution of requests.

DAILY RESPONSIBILITIES:

• Customer and Account amendment as per customer instructions & documents received.
• Review new accounts for data quality and KYC compliance.
• Issuance of Daily Accounts opened reports with stakeholders.
• Timely response to Chatbot requests.
• Timely & accurate response to STO set ups, cancellations, and account Amendments.
• Account reinstation and update missing information on re-instated accounts.

MINIMUM POSITION QUALIFICATION REQUIREMENTS:

• A Bachelors Degree is Required.
• Professional Qualifications are an Added Advantage.
• A Masters Degree is an Added Advantage.
• Total Minimum No of 2 Years of Experience Required