Reconciliation Analyst

JOB PURPOSE

• This role exists to ensure that all card related requests are fulfilled. Making accurate decisions based upon review of chargebacks and supporting documentation for their validity; utilizing knowledge of rules and regulations in resolving chargebacks.
• The role ensures that outstanding items on card, clearing, Mobile and assigned suspense accounts are fully reconciled, settled and reversals are done in a timely and accurate manner, as per the laid down procedures

KEY RESPONSIBILITIES:

• Review and reconcile all card, clearing, mobile and other assigned suspense accounts on a daily basis and ensure that suspense items do not exceed the established timeline designated for each type of exception.
• Check outstanding entries in card, Mobile and MTS accounts assigned and liaise with involved parties for action and ensure entries for cards, mobile and MTS transactions are accurately reconciled.
• Process card related settlements and ensure timely reversal of exceptions.
• Support branches in settlement and timely resolution of queries relating to acquired transactions on their ATMs.
• Prepare and submit reconciliations to the unit manager on a daily and weekly aging analysis returns for assigned accounts.
• Participate in the analysis and review of existing reconciliation processes/procedures/guidelines in order to assess the strength of the controls and identify areas for improvement.
• Actively participate in automation initiatives geared towards improving the control environment and overall reconciliation experience.
• Participate in timely presentation of end month reports and returns where applicable to Finance department.
• Participate in the identification, reporting and control of key risks within the Operations department.

DAILY RESPONSIBILITIES:

• Daily reconciliation of suspense accounts assigned to ensure timely resolution of exceptions.
• Process card related settlements & escalate any delays noted
• Follow up on reversals of outstanding items in all the suspense accounts in (i) above
• Query management & ECRM case closure as per SLA.